On ABC Victoria Statewide, Prue asked me about the Federal Government’s plans to introduce a compensation scheme for travellers.
Unlike schemes in Europe, it’s not likely to be financial. It will start out offering food, accommodation and support to refund or reschedule flights.
It will be a bit like making it onto the air bridge but not quite the aircraft.
We often talk about the need to be good tourists when we travel. We should expect the same of our airlines as well. We expect good service in the air and we should get good service on the ground when there’s a problem








